TERMS OF SERVICE

He Spoke Originals
Operated by HeSpoke Originals Private Limited
Website: hespoke.in 
Email: helpdesk@hespoke.in

OVERVIEW

Welcome to He Spoke Originals.

This website is operated by HeSpoke Originals Private Limited (“He Spoke Originals”, “He Spoke”, “we”, “us” or “our”). Throughout the website, these terms refer to HeSpoke Originals Private Limited, the company that owns and operates the He Spoke Originals brand.

He Spoke Originals is a menswear brand offering clothing, including shirts, kurtas, trousers and other apparel, through its online store at hespoke.in .

We provide this website, along with its content, features, tools, products and services, to offer you a convenient shopping experience. Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products to you.

These Terms of Service (“Terms”) govern your access to and use of our website, including browsing, purchasing products and interacting with any features or services made available through the website.

By accessing or using our website, or placing an order with us, you agree to these Terms and the policies referenced in them, including our Privacy Policy and Returns & Refunds Policy, which are available on our website.

If you do not agree to these Terms, please do not access or use our website.

We may update these Terms from time to time. The version published on our website will apply from its stated effective date, subject to applicable law.

SECTION 1 — ACCESS TO THE WEBSITE AND ACCOUNT

You may browse our website without creating an account. Certain features, including placing orders or accessing order-related services, may require you to provide personal information or create an account.

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide is accurate, complete and up to date.

• You will use the website only for lawful purposes.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

You agree to notify us promptly if you become aware of any unauthorised access to your account.

We reserve the right to restrict or suspend access to an account where we reasonably believe there has been misuse, fraudulent activity, a security risk or a violation of these Terms.

SECTION 2 — OUR PRODUCTS AND PRODUCT REPRESENTATION

He Spoke Originals offers menswear products designed for everyday wear, work, travel, social occasions and other settings.

We make reasonable efforts to ensure that product descriptions, specifications, measurements, images and other information displayed on our website are accurate and helpful.

However, please note the following:

2.1 Product Appearance

Product colours and appearance may vary slightly depending on your device, screen settings, lighting conditions, photography, image processing and other factors.

2.2 Product Variations

Minor variations in fabric texture, colour tone, finishing, measurements and other non-material details may occur between product images and the delivered product, particularly where materials or manufacturing processes involve natural or production-related variation.

Such variations do not affect your rights where a product is defective, materially different from its description or otherwise does not conform to applicable law.

2.3 Product Descriptions and Specifications

We endeavour to keep product descriptions, fabric details, fit information and feature claims accurate. If a product has specific performance characteristics, such as wrinkle resistance, stretch, quick drying or other functional features, those characteristics will be described on the relevant product page.

2.4 Product Availability

Products displayed on our website are subject to availability. We may modify, discontinue or limit the availability of products, subject to applicable law and our obligations concerning orders already accepted.

2.5 Fit and Sizing

We provide sizing information and measurement guides to help you choose a suitable size. Fit may vary depending on body proportions, garment construction, fabric characteristics and personal preference.

Please refer to the size guide and product-specific fit information before placing an order.

SECTION 3 — AI-ASSISTED CONTENT AND DESIGN EXPRESSIONS

At He Spoke Originals, we use artificial intelligence (“AI”) tools as part of our creative and product development process.

AI may be used to assist with:

• Developing design concepts, creative directions and design expressions.

• Creating or enhancing product imagery, campaign visuals, model imagery, illustrations and other brand content.

• Exploring garment silhouettes, prints, patterns, styling concepts and visual presentations.

Our team reviews, adapts and develops selected concepts into production-ready designs and garment specifications, including technical patterns and other manufacturing inputs where required.

3.1 Digital Visuals and Finished Garments

AI-assisted visuals may be conceptual representations of a garment rather than photographs of the exact finished product.

The final garment may differ from a digital visual in certain details, including fabric appearance, colour tone, print placement, proportions, stitching, construction, fit and finishing.

We make reasonable efforts to ensure that the final product reflects the material product details and specifications communicated on the relevant product page.

3.2 Design Development and Production

AI-generated concepts may require manual interpretation, technical adjustments, sampling and manufacturing adaptations before they can be produced as physical garments.

As a result, exact reproduction of every detail in a digital concept cannot always be guaranteed.

3.3 Customer Expectations

By placing an order, you acknowledge that certain creative visuals may be AI-assisted or digitally rendered and that the final garment may contain variations from those visuals.

This acknowledgement does not waive your rights in relation to defective products, misleading descriptions, material differences or any other rights available under applicable law.

SECTION 4 — ORDERS AND ORDER ACCEPTANCE

When you place an order on our website, you submit an offer to purchase the selected products at the displayed price and on the terms stated at checkout.

An order confirmation acknowledging receipt of your order does not necessarily constitute final acceptance of the order.

An order will be treated as accepted when we confirm acceptance or otherwise process it in accordance with the applicable order process.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases involving:

• Suspected fraudulent, unauthorised or suspicious transactions.

• Incorrect product pricing or listing information.

• Product unavailability or inventory discrepancies.

• Suspected resale, bulk purchasing or commercial misuse where restrictions apply.

• Payment failure or other legitimate operational or legal reasons.

If we cancel an order after receiving payment, we will initiate an applicable refund in accordance with our Returns & Refunds Policy and applicable law.

We may contact you using the email address or phone number provided at checkout if clarification is required regarding your order.

Please review your order carefully before completing the purchase. Order cancellation requests will be handled in accordance with our cancellation policy and the applicable stage of order processing.

SECTION 5 — PRICES, PAYMENTS AND BILLING

All product prices will be displayed on the relevant product page and at checkout.

5.1 Pricing

Prices, discounts and promotional offers may change from time to time. The price applicable to your purchase will ordinarily be the price displayed at the time you place the order, subject to correction of genuine errors and applicable law.

Applicable taxes, delivery charges and other fees, where any, will be displayed at checkout or otherwise disclosed as required by law.

5.2 Payments

Payments may be processed through third-party payment gateways or other payment methods made available at checkout.

By completing a purchase, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate.

5.3 Incorrect Pricing

If a product is listed at an incorrect price due to a technical or other genuine error, we reserve the right to correct the error and, where legally permissible, cancel the affected order.

If payment has already been received for an order that is cancelled for this reason, we will arrange an applicable refund.

5.4 Billing Information

You agree to provide accurate and complete billing, payment, contact and delivery information and to update such information where necessary to complete your transaction.

SECTION 6 — SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timelines communicated on our website, at checkout or through order-related communications.

6.1 Delivery Timelines

All delivery timelines are estimates unless expressly stated otherwise. Actual delivery may vary depending on the delivery location, courier availability, order volume, operational requirements and other circumstances.

6.2 Processing Delays

As a growing business, we may occasionally experience delays in order processing, inventory handling, dispatch or customer support.

If a material delay occurs, we will make reasonable efforts to communicate relevant information and assist you with available options, subject to applicable law.

6.3 Circumstances Beyond Our Control

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, transport disruptions, natural disasters, government restrictions, strikes or courier-related interruptions.

We will make reasonable efforts to minimise the impact of such circumstances and communicate material delays where appropriate.

6.4 Delivery Information

You are responsible for providing a complete and accurate delivery address and contact information.

If a delivery fails due to incorrect or incomplete information provided by you, we may need to coordinate a re-delivery or other resolution, subject to applicable law and our delivery policy.

6.5 Delivery Issues

If your order is delayed, marked as delivered but not received, damaged in transit or otherwise affected by a delivery issue, please contact us at helpdesk@hespoke.in so we can investigate and assist.

Nothing in this section excludes any rights or remedies available to you under applicable law.

SECTION 7 — RETURNS, EXCHANGES, CANCELLATIONS AND REFUNDS

Returns, exchanges, cancellations and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms and is available on our website.

Please review the policy before placing an order to understand the applicable conditions, timelines, procedures and eligibility requirements.

Our policy may specify different procedures for:

• Returns and exchanges due to size, fit or personal preference.

• Products that are defective, damaged, incorrect or materially different from their description.

• Order cancellations before dispatch.

• Refunds for prepaid and cash-on-delivery orders.

• Products that are not eligible for return or exchange, where legally permissible.

We will process eligible returns, exchanges and refunds in accordance with the applicable policy and applicable law.

Nothing in these Terms or our Returns & Refunds Policy limits any mandatory consumer rights or remedies available under applicable law.

SECTION 8 — INTELLECTUAL PROPERTY

All content available on our website, including brand names, logos, product designs, design expressions, graphics, photographs, videos, illustrations, written content, layouts and other creative materials, is owned by or licensed to HeSpoke Originals Private Limited or its respective rights holders, unless otherwise stated.

The He Spoke Originals name, logo, brand identity, product names and other brand elements may be protected by intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not, without our prior written permission:

• Copy, reproduce, distribute, publish or commercially exploit our content.

• Use our brand name, logos, designs or other intellectual property in a manner that suggests affiliation or endorsement.

• Reproduce or commercially exploit our garment designs, creative expressions or product imagery.

• Modify, adapt or create derivative works from our content for commercial use.

Nothing in these Terms transfers ownership of our intellectual property to you.

All rights not expressly granted are reserved by their respective owners.

SECTION 9 — THIRD-PARTY SERVICES AND LINKS

Our website may include links, integrations, payment services, applications or tools provided by third parties.

These services may include payment gateways, logistics providers, analytics tools, customer support systems and other technology providers.

Third-party services are governed by their own terms and privacy policies.

We do not control all aspects of third-party services and are not responsible for their independent content, policies, security practices or operations, except to the extent required by applicable law.

If you access a third-party website or service through our website, you do so subject to the terms and policies applicable to that service.

SECTION 10 — WEBSITE HOSTING AND SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, facilitate purchases and support our online store operations.

Products purchased through our website are sold directly by HeSpoke Originals Private Limited.

Shopify provides technology and platform services to support our store. Shopify is not the seller of our products and is not responsible for the fulfilment of our orders, except to the extent required by applicable law.

Your use of our website may involve the processing of certain information by Shopify and other service providers in accordance with our Privacy Policy and the relevant third-party policies.

SECTION 11 — PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through our website, including information relating to orders, payments, delivery, customer support and website usage, will be handled in accordance with our Privacy Policy, which is available on our website, and applicable data protection laws.

We may use authorised service providers to support our business operations, including payment processing, order fulfilment, customer support, website hosting and communication services.

Please review our Privacy Policy to understand what information we collect, how we use it, with whom it may be shared and the choices or rights available to you.

SECTION 12 — CUSTOMER FEEDBACK, REVIEWS AND SUBMISSIONS

We welcome feedback, suggestions, product reviews and other communications from our customers.

By submitting content to us, including reviews, suggestions or feedback, you confirm that:

• The content is accurate to the best of your knowledge.

• You have the necessary rights to submit the content.

• The content does not violate the rights of another person or applicable law.

You grant us a non-exclusive, royalty-free licence to use, reproduce, display and distribute feedback you voluntarily submit for purposes related to our business, including improving our products and services and communicating customer experiences.

We will not use customer feedback in a manner that misrepresents your experience or falsely implies your endorsement.

We may moderate or remove content that is unlawful, abusive, fraudulent, misleading or otherwise violates these Terms, subject to applicable law.

We are not obligated to publish or respond to every submission.

SECTION 13 — PROHIBITED USES

You agree not to use our website or services:

1. For any unlawful, fraudulent or unauthorised purpose.

2. To violate applicable laws, regulations or the rights of others.

3. To infringe our intellectual property or the intellectual property of third parties.

4. To upload or transmit viruses, malware or other harmful code.

5. To interfere with the security, availability or proper functioning of our website.

6. To attempt unauthorised access to our systems, accounts or data.

7. To submit false, misleading or fraudulent information.

8. To engage in abusive, threatening or harassing conduct towards our team or other users.

9. To scrape, copy or extract website content or data through automated means without our prior written permission, except where permitted by applicable law.

10. To use our website in a manner that disrupts other users or compromises the security of our services.

We may restrict or suspend access to our website or services where we reasonably believe these Terms have been violated, subject to applicable law.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

However, occasional errors, inaccuracies or omissions may occur, including in product descriptions, pricing, discounts, stock availability, shipping charges, delivery estimates or other information.

We reserve the right to correct such errors, update information or modify website content.

If an error materially affects an order already placed, we will take reasonable steps to notify you and provide an appropriate resolution in accordance with applicable law.

We will not use this provision to avoid fulfilling obligations arising from an accepted order or to deny any rights available to you under applicable law.

SECTION 15 — SERVICE AVAILABILITY AND OPERATIONAL LIMITATIONS

We are committed to providing a reliable and convenient shopping experience.

However, as an evolving business, we may occasionally experience operational limitations, including:

• Temporary website interruptions or technical issues.

• Delays in responding to customer enquiries.

• Delays in order processing or dispatch.

• Inventory discrepancies or fulfilment challenges.

• Temporary unavailability of certain services or payment methods.

We will make reasonable efforts to address such issues and restore normal service as soon as reasonably practicable.

We do not guarantee that our website or services will always be uninterrupted, error-free or available at all times.

This section does not exclude our obligations under applicable law or any remedies available to customers in relation to defective products, deficient services or other legally recognised claims.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and its general informational content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate product information, functional website features and reliable services, but we do not guarantee uninterrupted or error-free website operation.

Nothing in these Terms excludes any warranties, guarantees, consumer protections or other rights that cannot legally be excluded or limited.

Product-specific representations and statutory rights relating to product quality, safety, conformity and defects remain unaffected by this section.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HeSpoke Originals Private Limited will not be liable for losses that are indirect or consequential and that are not reasonably foreseeable in connection with the use of our website or services.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including any liability arising from fraud, wilful misconduct, or other matters for which exclusion is prohibited.

Nothing in these Terms limits your statutory consumer rights or any remedies available to you in relation to defective products, misleading representations, deficient services or other legally recognised claims.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless HeSpoke Originals Private Limited and its officers, employees and authorised representatives against third-party claims, losses or liabilities arising directly from your unlawful use of our website, infringement of third-party rights or material breach of these Terms.

This provision does not apply to the extent that a claim results from our own breach of applicable law, negligence or other conduct for which we are legally responsible.

SECTION 19 — SUSPENSION AND TERMINATION

We may suspend or restrict access to our website or certain services where reasonably necessary, including for security, maintenance, suspected fraud, misuse or a violation of these Terms.

Where practicable, we will provide reasonable notice or an explanation of the restriction.

You may stop using our website at any time.

Termination or suspension of access does not affect rights or obligations that have already arisen, including payment obligations, accepted orders, refunds or other rights under applicable law.

SECTION 20 — SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue to apply to the fullest extent permitted by applicable law.

SECTION 21 — ENTIRE AGREEMENT AND WAIVER

These Terms, together with the policies referenced in them, constitute the agreement governing your use of our website and services.

If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Our failure to enforce any provision of these Terms on a particular occasion will not constitute a waiver of our right to enforce that provision in the future.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer dispute redressal authorities, disputes arising from these Terms will be subject to the jurisdiction of the competent courts at the place of our registered office, as permitted by applicable law.

Nothing in this section restricts any right you may have to seek relief before a competent consumer forum or other authority under applicable law.

SECTION 23 — CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in our business operations, products, website features, legal requirements or customer services.

The updated version will be published on this page with its effective date.

Material changes will be communicated where required by applicable law.

Your continued use of our website after updated Terms become effective will be subject to the revised Terms, to the extent permitted by applicable law.

We encourage you to review this page periodically.

SECTION 24 — CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

We aim to provide accessible and responsive customer support for questions, complaints and concerns relating to our products, orders, website or services.

For assistance, please contact us using the details below.

He Spoke Originals

Legal Entity: HeSpoke Originals Private Limited

Website: hespoke.in 

Customer Support Email: helpdesk@hespoke.in

We will make reasonable efforts to acknowledge and resolve customer enquiries and complaints within the timelines prescribed by applicable law.

For complaints requiring investigation, we may request relevant information, such as your order number, registered contact details or supporting documents, to help us resolve the matter.

SECTION 25 — FINAL PROVISIONS

These Terms apply to your use of our website and services, together with the policies referenced herein.

If you have any questions regarding these Terms, please contact us at helpdesk@hespoke.in.