Help Desk

Orders cannot be cancelled after they are placed. Please check your items, size, colour and delivery details before completing checkout. If an item is no longer needed after delivery, you can request a return if it meets our return policy.

Email helpdesk@hespoke.in within 48 hours of delivery with your Order ID and clear photos of the issue. Include an unboxing video if you have one. For verified damaged, defective or incorrect items, we arrange pickup at no cost and provide a replacement or full refund.

Email helpdesk@hespoke.in as soon as possible, preferably within 48 hours of delivery. Include your Order ID and clear photos of the parcel, shipping label and contents. We will investigate and may ask for an unboxing video if one is available.

Contact helpdesk@hespoke.in as soon as possible, preferably within 48 hours of the delivered status. Share your Order ID and registered mobile number so we can investigate with the courier and determine the appropriate resolution.

We usually dispatch orders within 24–48 working hours after confirmation. Estimated delivery after dispatch is 1–2 days for Mumbai and Bengaluru, 2–4 days for other metro cities, 4–7 days for most other locations, and 5–9 days for North India, the North-East, Jammu & Kashmir and island territories. These are estimates and depend on your pin code and courier service.

We send tracking details by email, SMS and WhatsApp once your order is dispatched. You can also sign in and check your Account Dashboard. If your order ships in more than one parcel, each parcel will have its own tracking link.

Tracking can take up to 24 hours after dispatch to show its first scan, and gaps of 24–48 hours can happen in transit. If there is no movement for more than 72 hours, email helpdesk@hespoke.in with your Order ID and we will check with the courier.

Prepaid orders ship free anywhere in India. COD orders carry a ₹90 handling fee, which is shown at checkout.

No. Once the order is placed, the address is locked and the order is sent for processing with a courier partner assigned — so it's worth double-checking your address before you complete checkout.

We deliver to over 18,000 pin codes across India. You can check serviceability by entering your pin code on the product page or at checkout.

Not at present — we currently ship only within India.

Please email helpdesk@hespoke.in with your Order ID within 7 days of delivery to raise your return or exchange request. The item must be unused, unworn and unwashed, with its original tags and packaging intact. Social media messages alone do not register a return request.

Email helpdesk@hespoke.in with your Order ID, the item you'd like to return or exchange, and your reason. We will review your request and arrange a pickup where available, or send self-shipping instructions if your pin code does not support reverse pickup.

You can request a size exchange within 7 days of delivery, subject to the item’s condition and stock availability. Please email helpdesk@hespoke.in with your Order ID to request it. An incorrect size selected at checkout follows the standard exchange or return process.

Yes. One exchange is allowed per item for a different size, colour or style, subject to stock. The replacement must be of equal or higher value; you can pay any price difference online before dispatch. An exchanged item cannot be returned or exchanged again.

A flat ₹150 reverse-pickup fee is deducted from your refund. Exchanges are free, and so are returns of defective, damaged, or incorrect items.

Most sale items can be returned. Items discounted above 70%, BOGO purchases, and anything marked Final Sale cannot — the product page states this before you buy.

We convert the request into a refund and let you know, so you're not left waiting on stock that may not come back.

Pickups are attempted for 2–3 working days. If nothing has happened after that, write to helpdesk@hespoke.in with your Order ID and we'll reschedule it or move you to self-ship.

Yes. Requests are raised per item, so you can keep what fits and return the rest.

If you didn't receive a confirmation email or SMS, the order wasn't placed and the payment failed at the gateway. The amount is usually reversed within 72 hours. If it hasn't returned within 7 working days, write to helpdesk@hespoke.in with the transaction reference.

Yes, on eligible orders and pin codes, with a ₹90 handling fee. Deep-discount and promotional items may be excluded.

No. We don't hold your card number or CVV. Saved cards are tokenised and stored by our PCI-DSS compliant payment gateway under RBI norms.

Yes. Apply your store credit at checkout and pay the balance by any available method.

Yes. Every price on the site includes GST. Your tax invoice ships with the order and is available in your Account Dashboard.

No. The payment method selected during checkout can't be changed after the order has been placed. Since orders can't be cancelled after placement either, it's worth choosing your preferred payment method before completing checkout.

EMI and Buy Now Pay Later options appear at checkout when our payment partner supports them for your order value and card or account.

After we receive and approve your returned item, we initiate a prepaid-order refund to the original payment method within 3 working days. Banks and card issuers generally take another 5–7 working days to credit it. A ₹150 reverse-pickup fee is deducted from an approved standard refund; it does not apply to verified defective, damaged or incorrect items.

Cash on Delivery has no original online payment method to refund. Once the return is approved, we issue store credit to your HE SPOKE account within 3 working days. It is valid for one year and can be used on a future order.

We recommend a gentle machine wash or hand wash in cold water with similar colours, and air-drying in shade rather than direct sunlight. Always check the care label inside the garment for fabric-specific instructions before the first wash.

Fabric composition varies by style and is listed on each product page — we work across cotton, linen-viscose blends and stretch fabrics chosen for comfort and everyday wear. Check the specific product page for the exact composition of the piece you're looking at.

Some natural fading is normal over time with regular wear and washing, especially on darker shades. Following the care label — cold wash, mild detergent, shade drying — will help the colour and fit last longer. Avoid harsh detergents, bleach, or wringing the fabric.

Most of our fabrics are low-maintenance and largely wrinkle-resistant, but a warm iron on the reverse side is safe for most styles. Check the care label for any specific temperature limits, especially on stretch or performance fabrics.

Use our Size & Fit Guide, which shows exact measurements for every fit — shirts, kurtas, trousers and more — in inches, along with exactly where each measurement is taken on the garment.

If your measurements fall between two sizes on the chart, we'd generally recommend sizing up for a more relaxed fit, or sizing down for something closer and more tailored. You can also compare our measurements directly against a similar garment you already own and like the fit of.

Yes — our garments are cut to the measurements shown in the Size & Fit Guide. We'd recommend measuring yourself, or a well-fitting garment you already own, rather than relying on your usual size label from other brands, since fit can vary quite a bit between brands.

No problem — you can request a size exchange within 7 days of delivery by emailing helpdesk@hespoke.in with your Order ID, subject to stock availability. See our Exchange and Return Policy for full details.