Shipping policy

Shipping Policy

Welcome to He Spoke. We’re committed to getting your order to you as quickly and smoothly as possible. Here’s everything you need to know about shipping, delivery, and order updates.

Order & Payment

How can I cancel or edit my order?

You can cancel or edit your order within 2 hours after placing an order.
Just log in to your account and go to your order page. If the Edit/Cancel button is visible next to your order, you're good to go!

What’s the status of my order?

To track your order, sign in and go to your orders page. Here’s what the statuses mean:

  • Unfulfilled: We're still preparing your order. Orders are usually dispatched within 24–48 working hours.

  • Partially Fulfilled: Some items in your order have been shipped. You’ll see tracking links next to those items.

  • Fulfilled: Your entire order has been shipped. Click on the Order ID or use the Track Shipment option from the menu to view your tracking details.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for all items.
Note: Availability of Card on Delivery depends on your location and the delivery partner. We recommend keeping cash handy just in case.

Amount debited but no order confirmation?

If your amount was debited but you didn’t receive an order confirmation email or SMS, the transaction may have failed. You should receive a refund within 72 hours.
If not, please reach out to us—we’re here to help. Once the refund is processed, you can place the order again.

Shipping & Delivery

When will my order be delivered?

Orders are dispatched within 24–48 working hours. Delivery time depends on your pin code.

Estimated delivery timelines:

Location Delivery Time
Bangalore (our HQ) 1–2 days
Metros 2–4 days
Other Cities 4–7 days
North/North-East India 5–9 days

Do you charge for delivery?

  • Prepaid Orders: Free shipping across India.

  • Cash on Delivery Orders: ₹50 COD charge applies.

Is express shipping available?

All our orders are shipped via express delivery with top courier partners to ensure safe and speedy delivery.
The timelines mentioned above reflect the best estimated delivery times based on your location.

Is delivery time flexible?

We get it—sometimes you're not available.
If you miss a delivery, we’ll make two more attempts on the following business days at your selected time slot.
We’ll keep you updated via SMS/Email for all delivery-related communication.

Still have questions?
Visit our Help Center or drop us a message—we’re happy to help.